Terms & Conditions

Welcome to RG ENTERPRISES. These Terms and Conditions govern your use of our website https://rgenterprises.shop and all purchases made through it. By accessing our website or placing an order, you agree to comply with these terms.

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1. Business Overview

RG ENTERPRISES is engaged in the business of supplying packaged drinking water, water bottles, and water jars for residential, commercial, and institutional use. We provide online ordering and doorstep delivery services in selected serviceable areas.

2. Eligibility

By using this website, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

3. Website Usage

• Use the website only for lawful purposes
• Do not attempt hacking or unauthorized access
• Do not upload harmful or malicious content
• Do not misuse services or perform fraudulent activities

4. Product Information

We try to ensure that all product details, prices, and images are accurate. However, minor variations may occur. Product availability depends on stock and delivery location.

5. Pricing & Taxes

All prices are in INR (₹) and inclusive of applicable taxes. Delivery charges may apply and will be shown at checkout.

6. Order Acceptance

Orders are confirmed only after successful payment or manual confirmation. We reserve the right to cancel any order due to:

• Product unavailability
• Incorrect pricing
• Fraud suspicion

7. Payment Policy

Payments are processed via secure third-party payment gateways including UPI, debit cards, and credit cards. We do not store your payment information. Any payment failure issues will be handled by the payment provider.

8. Shipping & Delivery

• Delivery available only in selected areas
• Estimated delivery time depends on location
• Same-day delivery may be available in some areas
• Delays may occur due to external factors

9. Return & Refund Policy

Due to the consumable nature of drinking water products, returns are limited.

• Refund only for damaged or incorrect products
• Report within 24 hours
• No refund for used/consumed products
• Refund processed within 5-7 business days

10. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, cancellation is not allowed.

11. Intellectual Property

All website content including text, images, and logos are owned by RG ENTERPRISES. Unauthorized use is prohibited.

12. Limitation of Liability

RG ENTERPRISES is not liable for indirect damages, delivery delays, or third-party service issues.

13. Indemnification

You agree to indemnify RG ENTERPRISES against any losses arising from misuse of the website.

14. Third-Party Services

We use third-party services such as payment gateways and delivery partners. We are not responsible for their failures.

15. Privacy

Your personal information is handled securely. Please refer to our Privacy Policy for more details.

16. Force Majeure

We are not responsible for delays due to natural disasters, strikes, or government actions.

17. Changes to Terms

We may update these terms anytime. Continued use of the website means you accept the updated terms.

18. Governing Law

These terms are governed by Indian law. Jurisdiction: Fatehpur, Uttar Pradesh.

19. Contact Information

RG ENTERPRISES
Address: Fatehpur, Fatehpur Sadar, Gazipur Road, Uttar Pradesh – 212601
Phone: +91 7985350138
Email: rgenterprises878@gmail.com
Website: https://rgenterprises.shop